Job Duties:

1) Customer Relationship Management 

• Build good rapport with customers, resolve customers’ complaint from different channels in a professional manner
• Liaise with different departments to ensure customer and prospects requests are handled properly and promptly
• Handle telephone and written enquires
• Record customer requests and cases

2) Service Quality Management  

• Identify and formulate improvement plan for continuous advancement of quality service
• Support sales and service team in service quality assurance initiatives
• Provide support in customer engagement activities and perform ad-hoc projects as assigned

Requirements:

• Degree or Diploma holder in Business Studies, Hospitality Management or related disciplines
• 4 - 5 years working experience, in which minimum 2 years in customer service area
• Experience in premium retailing sector, call centre or hospitality is an advantage
• Strong in handling customer complaint with excellent telephone skills
• Pro-active, self-motivated, mature and pleasant personality
• Proficiency in written and spoken English and Chinese, including Putonghua
• Good computer skills in MS Office and Chinese Word Processing
• Candidates with more experience will be considered as Senior Customer Service Officer

Work Location:

• Kowloon Bay

Premium Motors Limited is a member of Dah Chong Hong Holdings. Attractive salary package and fringe benefits will be offered to successful candidate. Interested parties please apply with detailed resume, salary expected and contact number to The Assistant General Manager of Human Resources & Administration Department by fax at 2394 5518 OR e-mail to personnel@audipml.com.hk

All applications will be kept strictly “CONFIDENTIAL” and please quote the reference on the application. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.