Key Responsibilities:

• Lead the café staff to ensure that they are appropriately motivated and trained to meet all sales targets and that they carry out their responsibilities to the required standards.
• Develop all necessary procedures and processes to ensure that the sales force operates efficiently and effectively and achieves all sales objectives and service standards.  
• Arrange café staff roster and to ensure sufficient manpower on shop floor.
• Monitor the performance of café staff and take remedial action so as to improve team’s performance.
• Look after sales turnover so as to meet sales targets.
• Ensure the brand image is represented according to corporate standard.
• Monitor the inventory level and product performance for the store and make sure the stock level can meet the store requirements and initiate action plan to generate additional sales opportunities.
• Responsible for the accuracy of stock take result and day-end closing.
• Ensure the tidiness and cleanliness of the store and all visual display should be in line with the brand’s requirements
• Handle customers’ complaints in a professional manner and according to the brand’s required procedure and standard
• Give appropriate suggestions and feedback to the Brand Manager for continuous improvements in customer services and complaint handling.
• Ensure café staff’s grooming and image is conveying a professional and luxury image of the brand and is adhering to the company’s guidelines.  
• Report and propose corrective measures to the Brand Manager in case of any breach of the guidelines.
• Monitor and control the store operations expenses and ensure that they are in line with the Company’s and the brand’s requirements
• Develop and maintain relationship with customers to ensure that the brand(s)’ maximum sales potential is realized in the area
• Communicate the training needs of the café staff to the Training team and assist in the training implementation.

Other Requirements:

• Significant experience in F&B industry.
• Forward thinking and problem solving skills
• Excellent leadership and communication skills
• Ability to motivate the team effectively for positive team spirit.
• Excellent interpersonal, planning and organizing skills

We offer excellent career opportunities, attractive remuneration and generous fringe benefits to the successful candidates. Interested parties, please send your full resume with salary expected via email to recruit.hk@bluebellgroup.com for interview.

Since 1954, the BLUEBELL GROUP has been successfully marketing and promoting imported products of the highest quality throughout Asia. Through experience, we have developed a deep understanding of how to market and promote these exclusive lifestyle products, and build them into powerful brands with large and longstanding recognition. These products include fashion, accessories, perfumes and cosmetics, leather goods, homeware and F&B.  To cope with our continuous growth, we are inviting high caliber individuals to join us as: -