Responsibilities:
-     Lead and supervise the daily operations of the customer service team including hotline, email and
      correspondence services
-     Manage and resolve customer complaints independently
-     Provide internal stakeholders with monthly statistical reports on action plans, track improvements and
      status of achievements
-     Review work processes on a regular basis to enhance work efficiency
-     Arrange refunds and compensation to customers

Requirements:
-     Degree holder with 5 years’ experience in customer service of which 2 years in supervisory level
-     Strong ability in client management with excellent complaints handling and communication skills
-     Sound supervisory skills with proven problem solving and decision making capabilities
-     Customer oriented, enthusiastic, independent with strong initiatives for improvements
-     Excellent command of both written and spoken English is a must
-     Good command of written and spoken Chinese and Mandarin

Interested candidates please send their applications with detailed resume (including the grading of English Language in public examination) to:
Senior Human Resources Manager
Wilson Group Limited
Room 2901, Tower 1, Metroplaza, Hing Fong Road, Kwai Chung, N.T. or
E-mail: hr@wilsongrouphk.com

You are welcome to visit our website: www.wilsonparking.com.hk 

All personal data collected will be kept in the strictest confidence and to be used for recruitment purpose only.

Wilson Group is one of Hong Kong’s major providers of transport infrastructure management services. To meet the needs of the Company for future growth and development, we are inviting candidates with high calibre to join our team for the following vacancy: