PURPOSE:

• This role serves as a strong collaborator working between customers, business unit members and technical teams; creates and translates concepts, maintenance priorities, customer imperatives and business requirements into product/feature requirements; aligning initiatives to strategy and budget mechanisms.
• They act as the Single Point of Contact for product solutions of HK business related matters. Provide a bridge of communication to keep internal clients, stakeholders and team members on the same plane of comprehension regarding project & operational issues collaborations, status, progress, problems, risks and many details along the way.
• Work with business units to identity and estimate product development in terms of collaborations, cost, resolutions and risks from product perspective.   Monitor and track status reporting, issue resolutions & escalation, risk management to HK management team
• Understand and stay current of customer’s needs and pain points with resolutions and product analytics in terms of usability area
• Maintain and handle local online and international products daily operations and accountabilities as noted below.

ACCOUNTABILITIES:

Include and not limited to the followings

Product Management:

• Defining product concept and demo to business units in user perspective
• Delivering specification documents, LOE requests to global teams for development base on local business product request queue
• Submitting new source & package of HK products based on content development requests. Contextual understanding on LexisNexis contents in menu/packages and sources, which are arranged in a complex hierarchy. A clear mindset and understand is required on these relationships to ensure successful package/source creation and maintenance
• Collaborate and negotiate content and product requirements with different teams for cost, timeline and resolution. Drive product/content delivery timely with quality
• Quality acceptance check to all deliverables by product & content streams, maintain measurable acceptance quality levels
• Assisting Content Engineering projects when required
  

Product Maintenance Management:

• Track issues and coordinate between parties for:
  

1. local business product/content issue queue;
2. liaise with GTO on product webstars/service now;
3. liaise with GTO India team on content issues;
4. liaise with GTO India and HK editorial product analyst on content updates
   

• Update project reports and logs
• Maintaining operational data house-keeping
• Following, review and propose enhancement to existing procedures
• Provide analytic data and retrieve usage data
• Conduct regular customer visits with sales & business team to stay current of customers’ needs and pain point of using our products

Trouble-shooting:

• Troubleshooting issues of account creation level: WEbspec/RAT, Bookmaster (Rosetta section)
• Proactively identify and correct customer issues
• Escalate issues if not solved at local level.

KNOWLEDGE, COMPETENCIES & EXPERIENCE:

Knowledge & Experience: 

• Hands on web product experience (minimum 2 years),
• Strong collaboration experience working with customers, business & technical teams
• Experience in creating wireframes to convey product User Experience desired
• Experience in bug tracking and resolution for web issues
• Budget experience, able to manage and create complex excel formulas as needed to track costs and usage
  

Competencies:

• Tertiary Education in Computer Studies or related subject
• Strong ability to drive project delivery timely with quality, especially for those projects contributed by multiple teams which require effective coordination and communication
• Experience on web development and networking troubleshooting
• Good logical, analytical and lateral thinking.
• A demonstrable understanding of user experience design
• Ability to clearly communicate both verbally and in writing with internal stakeholders and business team
• Proficient in written English and Traditional Chinese. Oral in English and Cantonese. Written in Traditional Chinese and Oral in Mandarin is an advantage.
  

KEY PERFORMANCE INDICATORS:

• Effectiveness of communication to management, GTO team, internal and external customers
• Effectiveness of customer project delivery
• Effectiveness of customer issue handling

Competitive remuneration package will be offered to successful candidate.  We invite you to apply for the position by sending a comprehensive CV in word format with current & expected salary to Human Resources Officer - Kaman Cheung at kaman.cheung@lexisnexis.com

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. Applicants not hearing from us within 4 weeks from the date of advertisement may consider their applications filed for future reference. We reserve the right to review applications received for suitability for other posts within the company. The Company will retain the applications of candidates not selected for a maximum period of 12 months after the selection process is finalized.