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Guest Services Officer (Ref. No. – JB10004)

Job Information

  • Post Date:2014-09-08
  • Career Level:Entry Level
  • Location:Not Specified
  • Qualification:Non-Degree Tertiary
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Hospitality / Hotel Services  Tourism / Travel Agency  
  • Benefits:Five-day work week

Job Description

Responsibilities:

  • To carry out all check-in and check-out procedures in an effective and efficient way;
  • To provide quality service and handle guests’ enquiries & complaints;
  • To achieve the high level of guests satisfaction with courteous and friendly manner;
  • To ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • Overnight shift duty is required.

 Requirements:

  • Diploma holder or above in Hospitality Management or related disciplines is most preferred;
  • With relevant experience in hotel industry in a similar capacity;
  • Pleasant, detail-minded, customer oriented with excellent interpersonal skill;
  • Good communication skill in both English and Chinese;
  • Immediate available is preferred;

We offer attractive remuneration package and excellent prospects to the successful candidate with 5-day work. Please email your detailed resume with current and expected salary to recruit@butterflyhk.com. *MUST quote the Job Title with the Employer Ref. no. in your email application.

(Data collected will be used for our recruitment purpose only)

Company Info

Our Group is one of the fastest growing boutique hotel chains in Hong Kong. Having launched and managed 6 hotels, the Group is working on opening more of the kind in the territory. To support this rapid growth, we are now looking for high caliber, experienced and most importantly devoted & dedicated professionals for the following career opportunity.

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