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Receptionist / Client Care Specialist

Veterinary Specialty Hospital

  • Company Industries:Medical/Pharmaceutical

Job Information

  • Post Date:2014-10-10
  • Location:Wan Chai Area
  • Employment Type:Full Time, Permanent
  • Job Function:Receptionist  

Job Description

The Receptionist/Client Care Specialist will greet clients in a prompt caring and professional manner. Will do check-ins promptly and efficiently.Accurately enter new clients, patients, referring veterinarians and update existing information. Will schedule appointments, handle routine inquiries, check-out, collect deposits and payments. Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan. Will update clients of wait times and delays. Will ensure cleanliness of lobby and exam rooms. Qualifications include one year of customer service experience in a veterinary practice (specialty/emergency). Proven effective communication and computer skills. The ability to multitask and prioritize. The CCS will greet clients in a prompt caring and professional manner. Will do check-ins promptly and efficiently. Accurately enter new clients, patients, referring veterinarians and update existing information. Will schedule appointments, handle routine inquiries, check-out, collect deposits and payments. Answer multiple phone lines in a prompt and professional manner, direct calls, fax and scan. Will update clients of wait times and delays. Will ensure cleanliness of lobby and exam rooms. Qualifications include one year of customer service experience in a veterinary practice (specialty/emergency). Proven effective communication and computer skills. The ability to multitask and prioritize.

Must be able to speak Cantonese and English.

Ability to speak Puntonghua and previous hospitality, customer service or airline experience is strongly preferred.

 

 
 
If you are interested in joining our team, please submit your letter of interest and CV to:

Alane Cahalane, DVM, Diplomate ACVS: akc@vsh.com.hk

Company Info

Veterinary Specialty Hospital (VSH) Hong Kong is the only dedicated specialty referral and emergency practice in Hong Kong. Our team provides specialized, expert veterinary care for complex medical problems,only by referral from a primary veterinarian. Providing the highest level of care and service to our valued patients and clients is of the highest importance at VSH. We are looking for friendly and hardworking individuals to join us.

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