Responsibilities:

For Key Account Executive:

• Responsible for handling customer enquiries and complaints by phone
• Provide quality and professional service to key customers
  
• Prepare reports for review

For Customer Care Executive:

• Responsible for handling customer complaints by phone, it may include claims and compensation issues
• Participate in customer loyalty programs
• Reflecting customer's feedback and provide solutions fro improving service quality
  

Requirements:

• F.5 graduated or above with English passed in HKCEE or HKDSE
• 1- 2 years’ experience in customer service, experience in call centre environment is preferrable
• Customer oriented, patient with pleasant telephone manner
• Strong communication skills and problem solving skills
• Good command of spoken and written English and Chinese
• Immediate available is highly preferred

Interested parties, please send your detailed CV with expected salary in MS Word format to jobs@talentconnect.hk

**We accept resume in MS Word format ONLY*

• All applications will be treated in strict confidential and used for recruitment purpose.
• Unsuccessful candidates will be considered for other vacancies.

(All information provided will be treated with strict confidence and will be used for recruitment purpose only.)

Talent Connect is a professional recruitment consultancy firm aims at connecting talents to the company for striving company success in today's competitive and fast-moving business environment.

Simply stated, Talent Connect is Your Career Partner. We help talents and companies to make their best choices through our committed and effective talent recruitment strategies and services.