Responsibilities

• Assisting fraud transaction detection and monitoring;
• Handling authorizations from merchants and other banks;
• Monitor the stability of issuing & acquiring system;
• Handling report lost card and perform hot card maintenance;
• Handling customers enquiries and complaints;
• Any other duties assigned by the manager.

Requirements:

• F.5 graduate or above 
• Solid experience in customer services and/or call centre, experience in banking/finance industry is preferred
• Strong communication skills in English, Cantonese and Mandarin is prerequisite 
• Can attend duty at least 8 hours per day and 6 days per week, from Mon - Sun from period 09:00 to 18:00 or 16:00 to 24:00. 
• Good performer will be considered for permanent position with priority

We will offer an attractive remuneration package to the qualified candidate. Please email your resume to us with your expected salary per annum and contact telephone number to: HR@card.icbc.com.cn

 All applicants will be treated with strict confidence.

工銀信用卡中心(國際)是中國工商銀行總行設在香港的一個專門為全球工商銀行海外分行、子行(大陸除外)提供銀行卡(信用卡、借記卡、預付卡)服務，及中、後台集中運營、風險及營銷方面的管理與支持部門。我們誠邀您的加入。

ICBC Credit Card Centre (Int'l) is a Department of ICBC Head Office located in Hong Kong, we will make efforts to support all overseas subsidiaries to develop our ICBC card (credit card, debit card, prepaid card) and business in the world (exclude china), we would like to invite qualified professionals to join us.