Job Responsibilities:

• Handle all the inbound and outbound calls for Customer properly and promptly in the operation centre
• Follow up with customer request within specific time frame and up to good quality standard
• Understand customer needs and provide comprehensive solution, enabling the customer to enjoy the professional service
• Delivery of quality service to meet the productivity benchmark and service standard
• Input and update all the records in system or files properly
• Support ad-hoc assignments and projects as required by the company

Job Requirements:

• University graduated or Tertiary educated in any discipline
• Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details
• Proactive, eager to learn, willing to work under pressure, pleasant personality
• Good command of both written and verbal English and Chinese (Cantonese and Mandarin)
• Proficient in Microsoft Office
• Shift duty is required
• Fresh graduate will also be considered 

If you are interested in the above position, please send your CV in MS WORD format with availability, current salary and expected salary to recruitment@ipahk.com.hk and state “Application for Customer Service Coordinator (Medical / Lifestyle)” in the subject header.