Customer Relations Role: 

• To lead and manage a team of three people located in the Philippines (from our HK office).
• To deal with international customer enquiries mainly via email (and phone if necessary).
• To provide a personalized bespoke service at all times.
• To resolve situations in a timely manner, while at the same time ensuring the customer feels the situation has been resolved satisfactorily.
• To identify issues proactively and contribute ideas to the existing system and practice.
• To build brand image and enhance customer experience by integrating customer relations into other marketing activities.

General:

• Co-ordinate & relay customer trends quickly and efficiently to the relevant departments.
• Work well within a dynamic and constantly growing friendly but hard working environment.
• Be open to take on new tasks and responsibilities within the company.

Requirements:

• Technically minded individual with a personal interest in, and a good knowledge of, tech and communication products.
• Self-motivated and energetic.
• Socially aware and able to communicate effectively and personably.
• Quick learning and comfortable in learning how to use new systems and products. Good at problem solving with strong prioritizing and interpersonal skills.
• High attention to detail.
• Customer oriented, organized and able to work independently.
• Perfect written & spoken English are essential and highly important.
• Flexible, multi-tasking and able to work under pressure when required.
• Suitable for a young, committed person looking for a key role in a cutting edge company.
• Prior experience in customer relations will be an advantage.

Interested parties please send resume with date of availability, present and expected salary to hr@nativeunion.com

Native Union is an award-winning product design company bringing a unique and sophisticated perspective to the booming mobile accessories market. In a market dominated by nondescript plastic products, Native Union creates accessories with inherent warmth, personality and individuality, through its dedication to sophisticated design, innovative materials and an obsession with details.  

www.nativeunion.com