Job Duties

• Daily tasks entail monitoring and managing IDT’s wholesale and retail products and to build Special Routing Strings as per customer requirements.
• To investigate quality alerts and take appropriate actions as outlined by the QMT playbooks or as defined by additional QMT procedures.
• To proactively build divisional route strings to ensure that they can provide the level of quality (and capacity) determined by the Commercial Teams.
• To assist the Global Fault Desk and in resolving customer complaints.
• To work with the Market Maker team to minimise losses and maximise GP by locating cheaper alternative carriers.
• To work with the buy team in order to improve GP and to work with the sales team to provide the required quality levels to maximise GP and increase traffic volumes.
• To develop a proactive, authoritative and responsible approach with regards to quality related decision making.
• To work with the pricing team in order to provide customers with the most advantageous pricing to win traffic and build GP.
• Use applications and testing systems provided to highlight signalling, quality issues and capacity issues which affect our decision making.
• To work closely with IDT Accounts Managers in order to understand destination constraints and issues.
• To analyse and run a number of Cost/Routing Reports and taking necessary action in order to improve cost/quality within parameters set by the retail and wholesale pricing team
• Working with the Retail teams to understand the quality levels required for existing / new cards and using this information to try and provide the levels of quality needed.
• Working closely with Regional offices to help achieve their commercial/operational objectives
• Developing new ideas to create new reports and programs to help different departments within the company to improve efficiency and profitability.
• To work as a part of a global team which provides coverage around the clock.
• Taking on projects as required.

Requirements

• Degree holder in Telecommunications preferable
• 1 year or above experience in telecommunications preferable
• Strong Analytical and problem solving skills
• Must be confident, team player and display excellent communication skills
• Able to work under pressure, pleasant personality with good interpersonal skills
• Excellent command of both written and spoken English
• Sound Knowledge on MS software especially MS Word, Excel, PowerPoint
• Have the ability to work on your own with minimal direction.
• Have the ability to work as a Global team.
• Ability to work in a fast paced environment and to tight deadlines.
• Ability to diagnose complex technical issues and implement solutions.
• Strong analytical and problem solving skills in order to make the right decisions.
• Immediate availability is preferable

Interested parties please send full resume (with availability, current/last & expected package) to careers@idtasia.net Information collected will be used for recruitment purposes only. For more information about IDT Asia and IDT Corporation, visit our websites at http://www.idtasia.net/ and http://www.idt.net/