Our client, a major provider of destination and mobility services, now seeks to appoint an International Assignment Consultant (IAC) to be based in their office in Hong Kong.

Primary Function:
The IAC serves as the “navigator” of the relocation process for his / her international assignees. Responsibilities include, but are not limited to: administering relocation policy / program; counselling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management.

Main Duties / Responsibilities:
Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his / her family.

Deliver Company’s core products and services (consulting, cross cultural, language, moving services, etc) to assigned customers according to prescribed Company standards.

Demonstrate knowledge of Company products and services in all interactions with client and customer.

Compile data and / or coordinate the compilation of data from internal Company departments to ensure the accuracy and timeliness of client reporting.

Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.

Maintain and enhance relationships with Company internal departments and external suppliers / partners in regards to meeting and exceeding clients’ needs.

Participate in special projects as needed, including client presentations, client / supplier training, trade conferences, etc.

Maintain compliance with Company corporate policies, programs, and standards.

Promote Company and partnership services to generate increased revenue.

Recognize cross selling opportunities of Company products and services to assign clients to generate increased revenue.

Critical Dimensions:
Clear and concise written and verbal communication skills

Superior customer service skills

Good planning & organization

Detail oriented; ability to multi-task

Team player

Technical/professional knowledge

Able to [learn to] deliver all Global Services products

Cultural sensitivity

Innovative and resourceful

Good presentation skills

Good interpersonal skills

Education / Experience:
Bachelor’s degree or equivalent.

2-5 years’ related business experience in the customer service, call centre, relocation, destination services, moving services, real estate, HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.

Bilingual and / or expatriate experience a plus.

This is a fantastic opportunity to grow your career with this blue chip, multi-national entity. A highly desirable salary / benefits package is on offer for the right candidate.