About Us

Lane Crawford.com is an online store with interactive content, extending the Lane Crawford experience 24/7. The ecommerce team includes specialists in digital content and design, site and production management, online trading and online technology.

Responsibilities

• To develop and deliver on innovative and positive social engagement experiences considering physical & digital environments
• To align social media strategy and plan with Marketing Strategy as well as local programme needs
• To plan and communicate within and outside the social media team, as well as to identify and interact with agencies across all regions
• To define, manage and continuously develop the Lane Crawford community point of view and tone through collaboration; aiming at building Lane Crawford’s reputation and community by balancing the needs of the customers and the needs of the Brands
• - To monitor and share hot topics/ people/ keywords/ trend/ events for positioning opportunities of the Brand
• - To identify threats and opportunities in user-generated content surrounding our brand, reporting to appropriate parties
• To define and consistently deliver on weekly / monthly reports on social platforms engagement
• To be a role model and provide the necessary leadership, coaching and guidance to your team to ensure commitment to achieve the Division plan and Individual Objectives

Requirements

• Bachelor Degree holder in Communications, Journalism, Marketing or related field preferred 
• Minimum 5 years experience in e-commerce and/or retail brand environment with concentration on social media platforms with a proven track record of delivering compelling content and an increase in traffic
• Active on social media and digital-savvy
• Ability to drive and lead change whilst working in a fast paced environment
• Proactive and able to show initiative/ideas to constantly improve our social media presence
• Strong interpersonal, communication and presentation skills
• Proficient in Microsoft Office applications
• Fluent in written and spoken English, Cantonese and Mandarin

At Lane Crawford we support our employees with a range of benefits reflecting the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, medical and dental coverage and staff purchase privileges, we provide complimentary shuttle buses to the Company Head Office, various Social Recreation activities, Employee Assistance Programme, best in-class training and development and regional work opportunities for the right candidate.

All information provided will be treated in strict confidence and used for recruitment purposes only.