Responsibilities

• Handle full spectrum of CS functions, including customer enquiries and requests
• Customer relationship management, including engaging customers
• Maintain and update CS and operation documentation and knowledge base
• Extract data, prepare reports and closely monitor service level and performance
• Communicate with Operations Team to enhance service standard
• Assist in CS projects and ad-hoc assignments

 Requirements

• Over 1 year relevant experience preferable in retail industry
• Excellent communication and interpersonal skills
• Superb service attitude and manner
• Proactive, independent, well organized and a good team player
• Good command of both written and spoken English and Chinese 

We offer opportunities for development in addition to a competitive remuneration and benefit package to the right candidate. Interested parties please send your curriculum vitae with current and expected salary to hr@amorepacific.com.hk

Established in 1945, AMOREPACIFIC Group is Korea’s No.1 skincare and cosmetics corporation and a blue chip stock. AMOREPACIFIC Hong Kong distributes the flagship brands under the Group, including AMOREPACIFIC, Sulwhasoo, LANEIGE, ETUDE HOUSE, GOUTAL PARIS, Ryo, Mise-en-scene and Fresh POP.

In 2015, we are honored to be the first multi-national beauty company receiving the world class Quality Gold Award from Hong Kong Management Association. As the Asian Beauty Creator, we continuously introduce innovative and high quality products to meet the ever-changing needs of customers to achieve sustainable business growth.  Guided by our people-oriented culture, we strive to deliver positive and memorable customer experiences. For more information, please visit our company website.