Our client, a leading provider of destination services, now seeks to appoint an International Support Specialist to be based in their office in Hong Kong.

Position Overview:
The International Support Specialist is responsible for supporting the APAC office service delivery team and the coordination of global suppliers helping ensure transferees and corporate clients experience the highest levels of service.

Essential Job Functions:
Support Relocation Counselors in researching special needs and resolving any transferees’ and/or corporate clients’ service issues

Track progression of supplier service delivery, including estimates, service dates, and lease documentation

Maintain the knowledge base to ensure accurate “real time” data supporting the service delivery teams

Support the Relocation Counselors in responding to clients or transferees questions or inquiries

Create and/or update relocating employee move documents and communication pieces

Prepare and review relocation and assignment cost estimates

Assist in generating activity and/or financial reports

Maintain accurate “real time” records in all Company systems

Other Company projects as requested by management

Skills / Abilities:
Strong organizational skills with the ability to handle multiple tasks simultaneously

Ability to work effectively and independently in a high-stress, fast-paced environment

Ability to be a self-starter and work autonomously, as well as be part of a successful team

Passionate about providing excellent customer service to both internal and external customers

Excellent verbal and written communication skills

Proactively protects internal and external confidential information

Computer skills necessary for normal business matters (Microsoft Suite required)

Intermediate knowledge of Excel, Word, and Adobe preferred

Strong attention to detail

Requirements:
College degree preferred

Minimum of 2 years administrative or customer service experience

Willing to travel as business needs require

Be accessible to team members, clients, and transferees after hours

Contribution to the Growth & Positive Reputation of the Company:
Subscribe to the Vision, Mission, and Values Statement

Focus on the needs of both internal and external customers

Maintain a knowledgeable and professional image at all times

Value all members of the team

Contribute to the Company’s inclusive environment

Other Considerations:
Must be willing to work extra time as needed

Must be willing to participate in the development and implementation of the Company Business Plan annually

This is a not to be missed opportunity to develop your career with this industry leading company. A highly competitive salary / benefits package is on offer for the successful applicant.