Job:                   Junior Relocation Consultant

Salary:               HKD $25,000 pcm

Location:           Hong Kong

Our client, a rapidly expanding and leading provider of talent mobility and relocation services, now seeks to appoint a Junior Relocation Consultant to be based in their office in Hong Kong.

*Please note that this role requires 3 Months On-Site work experience and training in India (This will be funded and organized by the company in full)

Duties / Responsibilities:

• Be the single point of contact for an employee and his/her family during a domestic or international relocation or assignment
• Deliver exceptional support and consultation for relocating employees from relocation authorization through to successful move or completion
• Counsel employees and their families on their relocation policy and benefits, acting as an extension of the internal global mobility team and ensuring expectations are clearly set
• Proactively help the employee and his/her family navigate the complexities of a relocation to a new city, ensuring that they understand the process, timelines and vendors they will work with
• Learn key information on the destinations you will cover so that you can share this with employees as an expert and ensure they are set up to succeed in their new home — such as which neighbourhoods to live in, where to shop and the local transport system
• Provide ongoing support and consultation for assignments, ensuring employees understand their benefits while they are away from their home country and settle in smoothly to their destination
• Become technically proficient on our client’s  award-winning Talent Mobility Cloud, helping employees navigate their technology portal and leveraging the internal side of the system to manage relocations and assignments
• Contribute to feedback with the engineering and product teams to continually improve the technology and internal systems that you use to manage relocations and assignments and see your feedback actually implemented
• Get certified in a variety of cities around the globe so you can answer questions and truly be an expert
• Handle questions on email, live chat and phone
• Proactively identify trends and opportunities to improve company performance

Requirements:

• Ideally have lived and worked abroad
• Have 1 years related or customer service experience
• Excellent customer service skills
• Previous proven experience in client support or account management
• Experience supporting professionals preferred
• Great attention to detail
• Dynamic problem solver – focused on quickly getting to a solution
• Excellent written and verbal communication