Key Responsibilities

• Answer the general queries via telephone, email and walk-ins
• Handle complaints and comments about the courses, members, swimming pool and fitness room in timely and professional manner
• Process enrolment applications, cancellations and transfers of classes
• Handle cash, credit card and cheque payments accurately
• Prepare membership cards and communication letters to members
• Update notice boards, ensure the public areas of the department are tidy and welcoming

Requirements

• Diploma or above
• Good understanding of Local and Western Cultures
• Excellent command of English and Chinese in both written and verbal
• Proficiency in MS Office (including Word, Excel, PowerPoint, Outlook)
• Customer service oriented and good telephone manner
• Strong sense of responsibility, able to work under pressure and meet deadline
• Detailed mind, punctual, enthusiastic, meticulous and willing to take initiative to learn
• Able to work independently under strong teamwork environment
• Willing to work on shifts and over the weekends
  

Our Association offers Annual Leave, Public Holiday, Paternity Leave, Hospitalization Medical Insurance, Out-patient Subsidy, Training Subsidy, Training Leave and MPF Employer’s Voluntary Contribution etc. 

Interested parties please send full resume with present and expected salary to: Social Business Development Department, Hong Kong Young Women’s Christian Association, Room 302, No. 1, MacDonnell Road, Hong Kong or email to: hazelwong@ywca.org.hk  (please quote the appropriate Ref. No. in the “subject” field of the email and on the envelope)

Only short-listed candidates will be contacted for interview and all personal data collected will be used for recruitment purposes only.

We are an equal opportunities employer.