Customer Service Officer (TP-CSO-032015)
Tinyplaces Hong Kong Limited
- Company Industries:Entertainment / Recreation
Job Information
- Post Date:2015-03-05
- Career Level:Entry Level
- Location:Tsuen Wan Area
- Yr(s) of Exp:3 years
- Qualification:Matriculated
- Salary:
We are a small and dynamic team looking to add one more pleasant, cheerful, detailed, and independent member to our team. This job supports our customers throughout the process of product/service enquiry, ordering, fulfillment, and follow-up. It will require good knowledge of our range of products, services, and operations.
Job Scope:
- Assist customers in all enquiries related to our products and services.
- Interact with customers on the phone and email with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assures customers receive correct recommendations and correct prices.
- Respond to customers in an accurate and timely manner.
- Resolve customer complaints.
- Through a variety of systems, receive, process and complete paperwork (including, but not limited to, quotations, invoicing, delivery, payment reconciliation and settlement, etc.) for all customer orders.
- Work closely with Operations colleagues to ensure smooth handling and fulfillment of customer orders.
- Assist with responsibilities and duties of Operations colleagues in their absence or due to heavy volume of orders.
- As part of the marketing team, assist with marketing projects.
Requirements:
- Holder of Higher Diploma or above.
- At least 3 years in service industry such as hotel, tourism, and F & B / catering, highly advantageous. Less experienced candidates will be considered for Customer Service Assistant position.
- Possess excellent service mindset and attitude.
- Excellent spoken English and Cantonese a must.
- Detail-mindedness is a must.
- Good writing skills in English a must.
- Proficient with PC operation and Microsoft Office operation.
- Pleasant and cheerful disposition.
- Excellent communication skills on the phone and face-to-face.
- Hardworking, quick-witted, independent worker, problem-solver.
- Immediate availability is preferred.
Please send your application to hr@tinyplaces.com with:
- Updated full resume specifying this job position with reference number TP-CSO-032015 in email subject.
- Please state current and expected monthly salary.
The position will be based in Tsuen Wan industrial area. Pay is negotiable based on experience and qualification.
Company Info
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