Our company is seeking for IT professionals to provide IT support services to our customers via our service hotline.

In this position you will gain experience in a large variety of server applications and such as Linux, Windows Server 2008/2012, Web server (apache/IIS), Email server (Qmail/Postfix), Database Server (Mysql, MSSQL), Exchange Server. Training will be provided.

 Responsibilities

•  Handle phone-in and email support enquiries in using our services
•  Troubleshooting on user usage, network, and system issues
•  Server Set up and maintenance
•  To carry out routine system and network maintenance tasks
•  Writing user manuals in using our service
•  To coordinate with vendors, internal/external parties and service partners for fault isolation and  service restoration.

Job Requirements

Certificate or Diploma in Computer / Information Technology or related disciplines

Knowledge of common Internet Services such as Email, Web and FTP.

Good communication and interpersonal skills

Good command in written English and Chinese

Fluency in Cantonese, English and Mandarin is a must

Experience in helpdesk support is an advantage 

Service-oriented and hard-working

Good team spirit

Good problem-solving skills

Able to work independently and under pressure

Interested applicants please submit Resume, Cover Letter and expected salary to:

hradmin@pachosting.com with "PH-TS-0903: Application for Technical Support Engineer" as the email subject

PacHosting was established in 2002. With a strategically focus on Platform-as-a-Service offerings with innovative technical edge in fast paced product development, we have quickly grown to become one of the leading hosting service providers in Hong Kong. PacHosting offers Cloud Hosting, Commercial Business Email Solution, Public Cloud and Managed Server Solution to SME, government agencies, and major listed companies across Asia Pacific, Europe and the rest of the world.

Exceptional work environment includes approachable management, casual dress code and monthly snack compensation. We are looking for ambitious individuals with a professional attitude to join our team. 

Our website: http://www.pachosting.hk