Job Responsibilities

• Coordinate with the sales team and customers to ensure the fulfillment of customers’ requests
• Processing and coding of invoices, purchase orders and expense tracking
• Data entry and order processing in Oracle system
• Consignment tracking and tracing through Oracle system
• Recording and keeping a manifest of service issues and complaints
• Assist in develop, manage and improve sales order process system and policy
• Investigate, analyzes, and able to solve complex customer billing, technical and contract issues
• Recording of all new business sales intosystem and accurate production of monthly internal sales reports
• Troubleshoots problems regarding orders
• Key contact for pricing, scheduling and shipping
• Answer customer calls, qualifying customer needs, determining inventory availability and booking orders,
• Provide product or service information to customers
• Performs other related duties as directed by supervisor
• Adhere to all company policies, procedures and business ethics codes
• Marketing support and ad hoc duties as required

Education and Experience

• Diploma holder or above
• Customer Service experience essential at regional level
• Experience using Oracle or SAP
• High initiative, good problem solving skills, able to work under pressure and a good team player
• Good analytical skill to solve the complex issues
• Ability to work independently with minimal supervision
• Good communication skill in English and Putonghua
• At least 8 relevant working experience