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Business Support Administrator

Christie's Hong Kong Ltd

  • Company Industries:Others

Job Information

  • Post Date:2015-03-03
  • Career Level:Entry Level
  • Location:Central & Western Area
  • Yr(s) of Exp:3 years
  • Salary:

    Role Purpose:


    To provide centralised support to Christie's Specialist Departments through the coordination of a variety of administrative activities. This is a new role within a new team which has been created in order to provide the Business with the adequate level of support needed on a day to day basis and, especially, in busy sale periods. The team is charged with responding to Specialist department requests via telephone, in-person and on email in an efficient and seamless manner.



    Key Accountabilities:


    Business Support

    • Ensure all Business Support Administrators are effectively managing their respective tasks, meeting service levels within their areas of responsibility, and supporting the Specialist Department Administrators / Cataloguers / Business Coordinators across Asia 
    • Build and maintain strong relationships/communications with Specialist Departments and Supporting Functions 
    • Oversee departmental handling of internal client enquiries across all channels of communication and according to departmental guidelines
    • Work closely with Head of Client Services with clear channels of communication and ensure policy & procedures, standard operating procedures are maintained, updated and communicated to team members 
    • Ensure internal clients receive timely response and identify ways to improve training and enhance best practices 
    • Ensure escalated issues are addressed, provide feedback, and implement process changes as appropriate, in support of Head of Client Services 
    • Strong awareness of overall business activities and ability to communicate relevant information effectively.
    • Oversee the recruitment, training, performance management and scheduling of the Business Support team 
    • Other duties assigned by Head of Client Services, Asia

    Business outcomes

    • Accuracy of data
    • peed of response
    • Volume of outcomes / actions

    Business Processes

    • Accuracy of processes
    • Attention to details

    People & Behaviours

    • Team work
    • Influencing
    • Customer service



    Skills & Experience:

    • BA/BS or minimum 3 years of working experience in Administration and/or client service preferred
    • Ability to work well as a team and promote team effectiveness
    • Ability to problem solve and proactively follow up to ensure issue resolution
    • High degree of organization with ability to multi-task, prioritize, and follow up promptly
    • Willingness to accept assignments with positive attitude
    • Desire to learn and take on new challenges
    • Excellent verbal and written presentation skills
    • Commitment to regular and punctual attendance
    • Flexible working hours when required, including evening and weekend sale coverage
    • Excellent general IT skills and ability to learn all Christie’s systems
    • Fluency in Mandarin and English

Company Info

World’s Leading Auction House

Christie’s is a name and place that speaks of extraordinary art, unparalleled service and expertise, as well as international glamour. Founded in 1766 by James Christie, Christie's has since conducted the greatest and most celebrated auctions through the centuries providing a popular showcase for the unique and the beautiful. Christie’s offers over 450 auctions annually in over 80 categories, including all areas of fine and decorative arts, jewellery, photographs, collectibles, wine, and more. Prices range from $200 to over $100 million.

Christie’s, the world's leading art business, had global auction and private sales. Our sales figures were driven by an increase in new buyers across all geographies coming to the market, including from growth markets such as China and through the Internet.
Christie's also has a long and successful history conducting private sales for its clients in all categories.

Christie’s has a global presence with 53 offices in 32 countries and 10 salerooms around the world including in London, New York, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich, and Hong Kong. More recently, Christie’s has led in growth markets such as Russia, China, India and the Middle East, with successful sales, exhibitions and initiatives in Shanghai, Moscow, Baku, Beijing, Mumbai, Delhi, Jeddah, Abu Dhabi, Doha and Dubai.

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