Responsibilities:

• Monitor the claims operational flow, identify areas of improvement, give suggestions and ensure successful implementation for improvement in terms of claims turnaround time, hotline service and quality of outgoing claims correspondence.
• Approve claims within own claims authority and make recommendation to senior for those claims exceeding own authority limit in line with established standards, procedures and guidance provided 
• Handle enquiries and complaints from customers, agents (including telephone and walk-in where necessary), other insurance regulatory bodies and internal staff.
• Prepare management reports for regular claims statistics and irregular claims trends, give proactive suggestions and ensure successful implementation of procedures to avoid claims abuse.
• Conduct resources planning, allocate balance of workload among team members and arrange job rotation.
• Provide claims support in product development / enhancement and annexures drafting
• Provide training to internal staff and agencies.
• Contributing to audits, reviews etc including regional exercises, as required in order to support and enable the maintenance of an effective control environment.
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.
• Take part in departmental / company projects where necessary
  
  

Requirements:

• Degree from a recognized University; professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service). 
• Minimum of 10 years claims experience in individual life insurance with solid experience in supervisory / management capacity.
• Excellent analytical, interpersonal and communication skills. 
• Fluent written and verbal English and Cantonese with knowledge of Mandarin an advantage. 
• Proficient in MS Office and Chinese typing.
  
  

For other vacancies, please visit our website at http://www.prudential.com.hk/staffrecruit

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please send your application with present and expected salaries to Human Resources, 25/F, One Exchange Square, Central, Hong Kong OR email to staff.recruit@prudential.com.hk OR fax to 2525-0434.

Data collected will be used for recruitment purpose only and will be kept for 12 months. Only short-listed candidates will be notified.