We strive for innovation and technology excellent.  The Technical Support Officer role will play a key role in ensuring high availability of the company wide data centres in Hong Kong. We encourage team work and knowledge sharing, the ideal candidate is passionate about IT and Infrastructure, solving technical problems with an innovative approach to solutions.  Our Data Centre has Tier IV ready infrastructure, modular design to facilitate hybrid tiering; as well as ultra-low latency global connectivity.  With our expanding business, we welcome technical professionals, as you are, to join our family and grow with us:

Responsibilities : 

• To participate in 7 x 24 Tier 2 technical support team for fault isolation and service restoration;
• To provide operation support on ISP/ICT/DC service platform/network infrastructure surveillance, manage the fault clearance and evoke escalation to supervisor if necessary;
• To troubleshoot/analyze/resolve service or network problems, update progress to customer regularly and confirm service recovery with customers upon restoration;
• To render technical solution in helping customers to resolve issues and to ensure end-to-end service is maintained;
• To be responsible to change requests raised by customers, execute timely and smoothly the change requests;
• To coordinate with local carriers, vendors, internal/external parties, and service partners for fault isolation and service restoration;
• To provide Data Centre hand support, such as remote-hand/smart-hand services and other centre value-added services;
• To carry out routine tasks as according to defined work procedure and schedule;
• To handle other tasks as assigned by supervisor. 

Requirements :

• Tertiary education in Computer Studies/Engineering or related fields;
• Minimum 1 year relevant experience in Telecom/ISP Industry;
• Familiar with NOC operations with excellence customer handling skills;
• Practical working experience in network monitoring tools and techniques is preferable;
• Experience in one or more of the following areas is an advantage:
• Operating systems, such as Unix/Linux and Windows platforms
• Cisco routers/switches
• Juniper and Cisco firewalls
• Networking (LAN, WAN, PPPoE, NAT, IPsec & TCP/IP) 
• IP addressing and subnetting
• Routing protocol (BGP4, OSPF)
• DNS (BIND)
• Application protocols (HTTP, FTP, POP3, SMTP & IMAP4)
• CCNA certification is a must;
• CCNP and LPI certification is an advantage;
• Experience in ISO9001 and ISO27001 is an advantage;
• Good team player with good problem solving skills;
• Self-starter with the ability to work independently and under pressure;
• Strong interpersonal skills and good communication skill;
• Good command of written and spoken English and Cantonese; proficiency in Mandarin;

**More relevant experience and / or higher qualification would be considered as Senior Technical Support Officer**

We offer good career prospects and attractive remuneration (with guarantee 13 months salary) to the right candidate. To find out more about our remarkable opportunities and company information, please visit our website http://www.ntt.com.hk/, facebook page www.facebook.com/nttca or LinkedIn page http://www.linkedin.com/company/ntt-com-asia-limited.

Interested parties please send detailed resume with reference number, availability, present and expected salary by e-mail to hr-recruit@ntt.com.hk or by fax to 2110 9088.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided by applicants will be treated in strict confidential and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 12 months.