Purpose of the position

• Programme Management of key accounts including Global Brands with the responsibility for supplier verification programs, set-up, workflow and client operating procedures, program monitoring, reporting and effective communication with all key stakeholders
• To ensure effective Client relationship management through regular meetings to support account management activities with suppliers, vendors and master clients
• To co-ordinate all assessment and verification activities within Asia Pacific hub countries operation, and other regional hubs in The Americas, Europe, Middle East and Africa

Key responsibilities & accountabilities 

The key areas of responsibility for the Program Manager include: 

Customer support to our Clients

• Promote BSIs assessment and verification services, develop client specific programmes and associated procedures for strategic global clients
• Manage an effective client relationship interface through appropriate meetings to support account management activities
• Review and maintain client specific programme documents, communicate with relevant countries and regional hubs to ensure operational delivery
• Ensure appropriate cascade and engagement with clients when issues/risks identified
• Ensure excellent customer service delivered to all clients, managing all customer enquiries and effective resolution of any complaints
• Work with clients to prepare, organize and deliver supplier and vendor related training
• Support and participate in client meetings as part of wider BSI team to gain new clients and new business

Quality

• Prepare and consolidate specific activity and/or performance reports for relevant clients
• Provide client specific instructions and guidance to global operations
• Implement and monitor internal controls relating to client specific program KPI’s
• Prepare work instructions on strategic clients and control the document distribution
• Take necessary corrective & preventative action to improve execution & level of service to clients

Knowledge, Experience and Qualifications

• Degree level or equivalent education with proven experience in Customer Service
• Proven knowledge and experience of assessment procedures associated with supply chain assessment and verification or equivalent service industry
• Experience in program set-up and program management for large international US/EU retailers and brands
• Excellent verbal and written communication skills
• Ability to develop customer relationships, across all levels, engage with the customer to establish an understanding of their business drivers and how BSI can enable them to become more efficient;
• Excellent organisational, time management and prioritization skills
• Self-motivated, results driven and delivers with a sense of urgency
• Flexible approach to working hours and travel
• Collaborative team player with the ability to work in an environment with minimal supervision

Candidate with less experience may be considered as Assistant Program Manager

We offer a 5-day working week, comprehensive staff development programs, attractive remuneration & fringe benefits package to the right candidates. Interested parties please send us a full resume with your CURRENT & EXPECTED SALARY by email to hr@bsigroup.com.

Personal data provided by applicants will be treated in strict confidence and used for recruitment purposes only for no more than 6 months.