Position: Customer Support Engineer (based in Hong Kong)

Duties:

-  Join the 24 x 7 Customer Support team to support worldwide customers

-  Conduct first tier network troubleshooting and provide escalation to the next tier

-  Work in Data centre environment and monitor core network equipments and satellite services

-  Coordinate with Tier-1 ISP for fault diagnosis

-  Project coordination and other related duties

-  Working location in Tai Po Industrial Estate

-  Shift duty is required

Requirements and experience:

-  Degree holder of IT, EE or related discipline

-  At least 2 years' relevant work experience on network or customer support, VSAT experience a plus

-  Knowledge of LAN/WAN environments and Internet related infrastructure

-  Experience in maintaining of IP Network and data centre facilities a plus

-  Good team player with positive attitude and dedication

-  Excellent communication skills in English

-  Additional South Asian Language or Mandarin a plus

-  Multitasking and able to work under pressure

If you welcome the challenge of a fast-paced, dynamic environment, please send your full resume with availability, present and expected salary to email address: recruit@speedcast.com

Personal data provided will be used for recruitment purpose only.

For more information, please visit our website at www.speedcast.com.