Customer Service Agent (Airline reservation)

AirBridgeCargo Airlines is a fast growing Russian cargo carrier operating daily freighter services to Moscow and Europe from Hong Kong International Airport.  With our latest expansion, we are now looking for a Customer Service Agent with the right caliber to support our fast growing business.

Functions and duties

To ensure smooth handling of daily sales and customer services activities for the HK station through the following areas:

• Provide a high quality of customer care in the day-to-day contact with Customers contributing to maximum customer satisfaction and preference

• Maximum revenue on each flight by closely coordination with Customer Service (CS) teams in other regions to better manage flight capacity and space utilization

• Regular communication with local customers on reservation and scheduling matters

• Ensuring timely system input and submission of reports

Requirements

• Form 7 and above

• Minimum 2 years of customer services experiencein the logistics industry

• Excellent command of written and spoken English, Cantonese and Mandarin

• Good communication skills and telephone manner with positive attitude

• Able to work independently as well as in a team

• Be responsible, self-motivated, organized, hardworking, and willing to work under pressure

• Shift duty and overtime work are required 

Interested parties please send your resume, current and expected salary to Ms. Mary Wong, Customer Service Manager by e-mail Recruit-hkg@airbridgecargo.com, or mail to AirBridgeCargo HK Ltd., Room536A. 5/F South Office Block, Super Terminal One, Hong Kong International Airport, Lantau, Hong Kong Please visit our company website www.airbridgecargo.com for our company background, services and other useful information. Data collected will be used for recruitment purpose only.