Responsibilities:

• Take care and resolve customer queries in compliance of customer service guidelines
• Responsible for hotline enquiries according to the service standard
• Monitor the repairing jobs for customers
• Maintain and update information of customer service system
• Act as cashier in the shop and manage the POS system
• Follow up the transfer of repaired goods and spare part stocks
• Require to work in Omega Boutiques on shift basis

Requirements:

• University graduate
• At least 3 years’ relevant working experience in retail or hospitality industry
• Proficient in Microsoft office and knowledge in SAP is preferred
• Pleasant, customer oriented and team player
• Good communication and interpersonal skills
• Good command of spoken Putonghua, English and Cantonese

We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your application letter & resume with current & expected salary to the HR Manager, 10/F, Kerry Centre, 683 King's Road, Quarry Bay, Hong Kong or via email: recruit.hk@hk.swatchgroup.com.

The Swatch Group (Hong Kong) Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Unsuccessful applications may be kept for another 3 months for being considered for other suitable positions available in our Group. The unsuccessful applications will be destroyed after the said period of retention.