Our Client, a leading Relocation Services provider is seeking to recruit an experienced Associate Director to join their team in Hong Kong.

Responsibilities include:

•             Managing multiple office locations to maintain a balance of service quality and productivity

•             Plan and establish workflow processes that promote efficient/productive cost and delivery of global assignment management services, which exceed client and assignee expectations

•             Train and reinforce standard and client specific workflow processes based on best global practices

•             Organise training to ensure technical competency of operations staff across the board

•             Monitor team performance through constant review of customer satisfaction scores and feedback

•             Conduct detailed root cause analyses, identify areas of improvement, suggest corrective measures, ensure full implementation and measured results

•             Design and conduct audits on work flows, data integrity and other global processes that are required by the company

•             Prepare operational budgets, manage caseloads and assign appropriate levels of resources for individual clients

Requirements:

•             5 years of global relocation/assignment management experience, including operational management experience

•             Experience in managing and leading a diverse team across cultures and geographical locations

•             Strong understanding of business application technology

•             Strong ability to lead teams, recruit, manage, mentor and develop staff

•             Strong problem solving and conflict resolution skills

•             Financial/Accounting knowledge, previous responsibility for P&L is an advantage

•             Excellent oral and written communication skills

•             Strategic planning abilities

•             Global living/working experience a plus

This is a fantastic opportunity to develop your career with this industry leading entity. A highly attractive salary/benefits package is on offer for the right candidate.