Support Area:

• All Business units
  
  

Description:

PRINCIPAL DUTIES AND RESPONSIBILITES

• Provide on-site technical support for desktop PCs – both software and hardware
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays.
• Provide other IT-related support as required by the business
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

Qualifications:

LANGUAGE

• English: Advanced - Strong verbal, written, listening communication experience
  
  

 EXPERIENCE

• 1 to 3 years Industry experience
• Experience in delivering Superior Customer Service experience, from a financial company preferably
• Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Solid understanding of Intel based PC hardware/peripherals
  
  

SKILLS

• Ability to make sound decisions following approved procedures in a fast paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with minimal supervision
  
  

Monthly Salary – HKD$19,000 – HKD$21,000

If interested, please send your c.v. with expected salary to or fax to: personnel@tsquantum.com 3007 5881.

Please visit our company website for more career opportunities: http://www.tsquantum.com/

All information provided will be treated in strict confidence and used solely for recruitment purposes.