Main Responsibilities:

• Handle complaints received from Complaint Hotline and all escalated cases from internal / case referral
• Investigate the complaint’s root cause, suggest every possibility remedial plan, discuss the settlement plan with complainant
• Reply complainant of our investigation result. Negotiate with complainant regarding the compensation or resolution plan. Prepare written reply to complainant and / or case referrer
• Analyze complaint trending and detailed described the referred case from regulatory, media, district councillor or serious complaint cases for management’s review
• Prepare various reports to Risk Management

Requirements

• Degree holder, minimum 3 years’ relevant experience
• Good product knowledge in banking, credit card or unsecured personal loan business, possess legal and compliance aspects will be an advantage
• Excellent problem-solving skills, customer-oriented and good interpersonal skills
• Fluency in spoken and written English and Chinese (Fluent in Mandarin is a MUST)
• Proficient in MS Office applications

To apply, please send the detailed resume to one of the following channels:-

• By Email: recruithk@asia.ccb.com
• By Fax: 3718-2910

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.