Customer Support Engineer (based in Hong Kong)

SpeedCast Ltd

Company Industries：Others

Job Information

Post Date：2015-05-27
Career Level：Middle
Location：Tai Po Area
Yr(s) of Exp：2 years
Qualification：Degree
Salary：Salary provided
Employment Type：Full Time
Job Function：Telecommunication / Wireless / Radio Support Network & System
Benefits：Dental insurance Five-day work week Life insurance Medical insurance Performance bon

Job Description

Duties:

Join the 24 x 7 Customer Support team to support worldwide customers
Conduct first tier network troubleshooting and provide escalation to the next tier
Work in Data centre environment and monitor core network equipments and satellite services
Coordinate with Tier-1 ISP for fault diagnosis
Project coordination and other related duties
Working location in Tai Po Industrial Estate
Shift duty is required

Requirements and experience:

Degree holder of IT, EE or related discipline
At least 2 years' relevant work experience on network or customer support, VSAT experience a plus
Knowledge of LAN/WAN environments and Internet related infrastructure
Experience in maintaining of IP Network and data centre facilities a plus
Good team player with positive attitude and dedication
Excellent communication skills in English
Additional South Asian Language or Mandarin a plus
Multitasking and able to work under pressure

If you welcome the challenge of a fast-paced, dynamic environment, please send your full resume with availability, present and expected salary to email address: recruit@speedcast.com

Personal data provided will be used for recruitment purpose only.

For more information, please visit our website at www.speedcast.com

Company Info

Speedcast is the world’s most trusted provider of highly reliable, fully managed, end-to-end remote communication and IT solutions. The company utilizes an extensive worldwide footprint of local support, infrastructure and coverage to design, integrate, secure and optimize networks tailored to customer needs. With differentiated technology, an intense customer focus and a strong safety culture, Speedcast serves more than 2,000 customers in over 140 countries via 39 teleports, including offshore rigs and cruise ships, 10,000+ maritime vessels and 4,500+ terrestrial sites. Speedcast supports mission-critical applications in industries such as maritime, oil and gas, enterprise, media, cruise and government. Learn more at www.speedcast.com.

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