Job Description

As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations, continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Requirement

• Degree or diploma in Hospitality management or related disciplines
• At least 3 years' solid experience in Hospitality industry
• Proficient in spoken and written Cantonese, English and Putonghua, knowledge of other languages in an advantage
• Willing to work on shift duty
• Proficient in MS Office applications
• Good team spirit and customer oriented
• Experience in Hotel Front Office an advantage 

To apply, please send your resume to Ms Law: may.law@casadeluxehotel.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.

Our Hotels Group, CASA HOTEL also invite highly motivated and outgoing individuals to join our team and grow with us: