Information Technology Unit

Assistant Information Technology Officer (User Support) (Ref.150529-02)
[Appointment period: twelve months]

Duties

The appointee will be required to:

(a) assist in managing projects and time critical request;
(b) handle hotline services, and provide technical support to different levels of users including staff and students;
(c) provide a wide range of support to various computer systems including desktop equipment and software, in particular PCs and LAN etc.;
(d) monitor systems and perform day-to-day system administration tasks, such as user account management, daily backup, maintaining scheduled tasks and deploying system patches;
(e) prepare user guides and training materials, conduct user training demonstrations and workshops; and
(f) perform any other duties as assigned.

The appointee will be required to work on shift duties in evenings and weekends.

Qualifications

Applicants should have:

(a) a recognised degree in Information Technology, Computing Studies or a related discipline;
(b) two years’ relevant post-qualification experience; and
(c) good interpersonal and communication skills.

Shortlisted candidates may be invited to sit for a written test.

Remuneration

Salary offered will be commensurate with qualifications and experience.

Application

Application forms are obtainable by downloading from http://www.cpce-polyu.edu.hk/chro/app_form/.  Please quote the reference number, unit and post in the application.  Completed application forms should be returned to the Human Resources Office, College of Professional and Continuing Education, Room 1710, 17/F, PolyU Hung Hom Bay Campus, 8 Hung Lok Road, Hung Hom, Kowloon by post/fax (2364 0098)/e-mail (huoffice@cpce-polyu.edu.hk). Recruitment will continue until the position is filled.

Founded by The Hong Kong Polytechnic University (PolyU), the College of Professional and Continuing Education (CPCE) oversees the operations of the Hong Kong Community College which offers quality sub-degree programmes for secondary school leavers and the School of Professional Education and Executive Development which offers professionally oriented academic award programmes for persons at various stages of their career, including top-up degree awards for associate degree and higher diploma graduates.  There are four Academic Divisions in CPCE, namely Division of Business and Hospitality Management, Division of Languages and Communication, Division of Science, Engineering and Health Studies and Division of Social Sciences, Humanities and Design.