Reporting to the IT Operations Manager, the job holder will work in the IT Operation Section of the Information Technology Division. The main responsibilities include the following:

Responsibilities:

• To lead and assist the IT services desk team such that all the predefined SLA are met or exceeded and continuously seek for improvement
• To define, revise and implement related polices, processes and procedures in related to IT services desk team
• To maintain a repository of knowledge and information of the services delivered which includes both incidents and services requests
• To provide related reports to management regarding the IT services desk team performance

Requirements:

• University degree in Information Systems or related disciplines
• At least 5 years’ relevant experience of which at least 2 years must be at supervisory position
• Certified in ITIL will be an added advantage
• Familiar with windows PC, notebook and mobile support environments
• Proficient in excel and good analytical skills for incident management and continuous team performance improvements
• Able to work independently with minimal supervision
• Good communication and interpersonal skills
• Good command of both spoken and written English & Chinese

Application:

If you are interested in this position, please send your resume with details of qualification, experience, present and expected salary, address and contact number to the Senior Manager, Human Resources Services & Development, The Hongkong Electric Co., Ltd. at recruit@hkelectric.com on or before 4^th June 2015 and quote the reference number in your application. Please also visit our website to know more about our company http://www.hkelectric.com.

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for 6 months after the date of this advertisement.

We are an equal opportunity employer.  Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.