Responsibilities:

• Manage the Call Centre to deliver the high standard and premium service, include voice, email, online chat and data entry services etc.;
• Ensure customer complaints are effectively resolved;
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems;
• Develop and standardize operational procedures;
• Offer training, briefing and coaching to staff.

Requirement:

• At least 5 years in call centre industry, preferably in inbound customer service hotline services, of which 3 years at supervisory level;
• Knowledge/Experience on handling data entry project an advantage;
• Strong management, leadership and interpersonal skills with detailed oriented mind set;
• Excellent communication skills;
• Good command of written and spoken English, Cantonese and Mandarin;
• Proficiency in Microsoft Word / Excel / PowerPoint.

We offer successful candidates an excellent career prospects.  Interested parties, please send your application with detailed resume indicating both present, expected salary and date of availability to the HR Dept. via email: hr@nep.com.hk

One of the Leading Coffee and Tea Capsule Company in Asia.  ARISSTO is a 100% owned subsidiary of the NEP Group, the holding company of the famous water purifier brand DIAMOND. ARISSTO has brought the revolutionary ARISSTO's Real Italian Coffee and its innovative tea art, TeaPresso.  It has also introduced the 'HK$1 Coffee Machine Rental Plan' to the coffee market, becoming one of the leading coffee and tea brands.  We are currently looking for suitable candidates to join our esteemed organization.

Website

http://arissto.com/hk/

http://diamondcoral.com/hk/