Responsibilities:

• To handle customer enquiries/complaints via various channels such as hotline, outbound, email, correspondence,
• To handle enquiries/complaints received by external parties or regulatory bodies via PR team such as Customer Council
• Collect feedback from customers and Customer Services Representatives, identifying, analysing issues and making recommendations to enhance service quality
• Supervising and coaching Customer Services Representatives, monitoring their productivity and performance to meet service standards and KPIs
• To Prepare training program and materials for Customer Services Representatives
• To Define user requirement and performing test for projects and Customer Relations related system enhancement
• To ensurr the procedure is adhered to company policy, regulatory and audit requirements

Requirements:

• Form 7 or above with at least 5 years of working experience in customer service or call centre, preferably in IT industry
• Customer-oriented with excellent communication and interpersonal skills
• Effective planning and organizing skills
• Customer service training experience for junior staff is a plus
• Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
• Fluent speaking in English and Cantonese, and good command of written English and Chinese
• Good Command  in Putonghua is preferred

ASUS is a leading information technology company in this new digital age.

Established in 1989, it employs more than 11,000 people worldwide, including a world class R&D Design team consisting of 3,000 engineers. With a total revenue of over US$10.1 billion in 2010, ASUS has been rated as a global Top 10 Information Technology company by BusinessWeek USA for 12 consecutive years.

According to an IDC Q3 2009 report, ASUS is the fastest-growing notebook brand in the world. It is currently:
-         One of the Top 3 notebook brands in Western Europe.
-         One of the Top 2 notebook brands in Eastern Europe.
-         One of the Top 4 notebook brands in Asia Pacific, excluding Japan

ASUS is the No. 1 motherboard brand in the world, shipping out 420 million units since 1989. One in every three PCs sold worldwide in 2008 was equipped with an ASUS motherboard. In 2010, ASUS products received over 3398 awards and plaudits from tech organizations and IT journalists across the globe. 

Today, ASUS is looking to establish itself as a Top 3 Notebook brand in the world and is expanding its presence in Hong Kong. ASUS Technology (HK) Limited is looking for enthusiastic, aggressive and career-minded individuals to join the team.