Functions and duties

To ensure smooth handling of daily customer services activities for HKG station through the following areas:

• Assist the General Manager (GM) or head of the station to formulate the customer service tactics for the station
• Build and maintain close relationship with clients and manage their expectation.
• Supervise Customer Service (CS) team to maximize the load factor and thus end-results of each freighter operations, to meet the budget of HKG station
• Act in a professional manner to maximize customer satisfaction through close coordination with Sales and Operation teams of the station.
• Daily coordination with Regional RCC team and CS teams in other stations to better manage flight capacity and hub operations.
  
  
  

Requirements

• University graduate
• Minimum of 5 years’ experience in Sales and/or Customer Service field, preferably in airline or logistics industry.
• Good understanding of basic principles of market economy, logistics and international trade. Knowledge in regulations and practices relevant to the air freight industry in a plus.
• Strong interpersonal communication and sound negotiation skills in dealing with different types of customers, across different functions and nationalities.
• Good command of written and spoken English, Chinese and Mandarin. Proficiency in English language at no less than CET 6 level. Previous exposure to an English-speaking working environment is desirable
• Adaptability to work under pressure and in a multicultural environment.
• Pleasant, attention to details, open-minded, result-oriented and self-motivated.
  
  
  

Interested parties please send your resume, current and expected salary to Ms. Holly Zhu, HR Specialist, by e-mail holly.zhu@airbridgecargo.com, or mail to AirBridgeCargo HK Ltd., Room430,4/F South Office Block, Super Terminal One, Hong Kong International Airport, Lantau, Hong Kong

Please visit our company website www.airbridgecargo.com for our company background, services and other useful information.

Data collected will be used for recruitment purpose only.

Volga-Dnepr Group is an international group of airlines and aviation related companies with Russian-origins that unites over 3,600 employees in over 20 business units and provides air cargo transportation services to its customers worldwide using the world’s best cargo aircraft.

AirBridgeCargo Airlines is Russia's largest scheduled cargo airline and one of the subsidiaries of Volga-Dnepr Group. It is a fast-growing international cargo carrier operating over 60 weekly frequencies of B747 freighters between Asia and Europe/USA. We are expanding our business across the region and is now looking for the right calibre to support our fast- growing business.: