Job Responsibilities

• Can independently handle full set of I/E and shipping documents
• Closely communicate with internal department for the case investigation and follow up with the customers
• Monitor the complaint handling process is resolved according to company guidelines and enhances the complaint handling practice and strategy
• Handle claim suppliers and handle customer services improvement assignments assigned by management
  
  

Job Requirements 

• Form 7 or above
• Minimum 2 years solid experiences in customer services and complaint handling
• Customer oriented with good communication and interpersonal skills
• Good command and fluent speaking of Cantonese, English and Mandarin
• Self-motivated, supportive and able to work independently
• Basic knowledge in Internet, MS Office (MS Word, Excel, PowerPoint) and proficient in Chinese Word Processing
  
  

Benefit as below:

• 5.5 days works per week
• Medical insurance provided
• Bank holiday
• Year end bonus
  
  

Interested parties please send your resume with expected salary to recruitment1@gtgroup.com.hk or Tel 37526128

All applications received will be used strictly for selection purposes only.