• Responsible for helping to achieve established store metrics as assigned by division leadership and Store Director

• Provides feedback to Store Director on trends, product specifics, needs and resolutions

• Assists in meeting and executing all operational standard

• In partnership with the Store Director/ASM, helps to provide ongoing feedback on progress and performance to each associate’s goals and objectives - assigns tasks and responsibilities based on role, expertise and potential

• Promotes an open dialogue environment to encourage thoughts, ideas and feedback from the team

• Addresses issues expediently and provides direct and actionable feedback

• Ensures that everyone operates at maximum productivity

• Creates a customer-centric culture that provides product knowledge, premiere service standards and a sales and service team that meets each customer’s needs

• Ensures the team is fully trained to provide an elevated service experience

• Ensures that quality is present in every aspect of the customer experience

J.Crew is a New York based specialty apparel company.  We offer the highest quality men's and women's clothing and committed to providing the most exceptional service to our customers.

Whether you are recent college graduate ready to embark on your career or professional looking for an exciting opportunity, we offer a wide array of challenging career paths.  We provide a dynamic, collaborative, creative, high-energy atmosphere for individuals who are quality fueled, product driven, ambitious and determined to personally grow as we develop our company.

We are seeking highly customer-oriented candidates to join our dynamic team in Hong Kong.