Our Client a leading Relocation Services provider is seeking to recruit an experienced Senior Relocation Services Envoy to join their team in Hong Kong.

Responsibilities for this role will include:

•          Manage the start to end of in-bound and out-bound senior level expatriates in their personal effects shipment, visa applications, temporary living.
•          Co-ordinate with home country HR and transferee in the organization of exploratory trip prior to acceptance of assignment based on the policy of the company.
•          Co-ordinate with designated property agents/consultants in the organization of home search that involves securing payments for short and long term accommodation, schools application, house hold goods move, club membership, city orientation, Bank/HKID registration, and application of domestic helpers, vehicle registration and other specific settling in services. Briefing assignees on all aspects of relocation policy entitlements and support available.
•          Co-ordination of vendors and services provided to transferee as per company standard processes.
•          Being a point of reference and contact for transferee queries relating to relocation throughout the process. Co-ordination of vendors and services provided to transferee as per company standard processes.
•          Ongoing ad hoc support for transferees and clients HR as required.
•          Being single point of contact, co-ordination and accountability for transferees, HR and third party vendors.

Critical Dimensions:

•          Clear and concise written and verbal communication skills
•          Superior customer service skills
•          Good planning & organization
•          Detail oriented; ability to multi-task
•          Team player
•          Technical/professional knowledge
•          Able to [learn to] deliver all Global Services products
•          Cultural sensitivity
•          Innovative and resourceful
•          Good presentation skills
•          Good interpersonal skills

Education / Experience:

•          Bachelor’s degree or equivalent.
•          2-5 years’ related business experience in the customer service, call centre, relocation, destination services, moving services, real estate, HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
•          Bilingual and / or expatriate experience a plus.
•          The role would suit someone who has spent several years working overseas (so has both personal and professional relocation experience).

This is a fantastic opportunity to grow your career with this blue chip, multi-national entity. A highly desirable salary / benefits package is on offer for the right candidate.