Representative Responsibilities:

• Coordinates order processing and tracking
• Understand customer purchase order and enter accurately into the manufacturing system.
• Proactively inform customers of any changes to shipping dates, freight, pricing, etc.
• Oversee customer shipping requirements of orders and affirm priorities.
• Appropriate reports are generated to track open orders.
• Generates pricing and Bills of Materials per customer requests according to deadlines
• Provide positive and professional communication.
• Ensure requested information/tasks deadlines from dealers/sales reps are met.
• Direct end users to dealers and sales representatives. 

Knowledge, Skills, Abilities:

• Excellent communication and interpersonal skills.
• Proficient in MS applications including Word, Excel, PowerPoint and Chinese Word Processing
• Good command of written and spoken English and Mandarin
• Fluent spoken Cantonese
• Uses initiative in carrying out recurring assignments independently without specific instruction, but refers deviations, problems, and unfamiliar situations not covered by instructions to supervisor for decision or help
• General shipping carrier/process knowledge
• Ability to work weekend and evenings as required

Education and Experience

• Bachelor’s degree or equivalent experience
• 2+ years of job-related experience
• 1-3 year work experience in a Customer Service a definite advantage
• Experience building and maintaining customer relationships
• Demonstrated ability to work independently, perform multiple tasks and  experience in a team environment
• Theatrical experience and/or product knowledge helpful, but not required

If you would like to be considered for the position, please send your resume, expected salary, salary history, notice requirement and a letter describing your qualifications by email to recruiter@etcconnect.com. 

Closing date:  31st August 2015

Data collected will be used for recruitment purpose only.