主要职责
1、业务受理
为各境外分行提供在线客服业务，熟练掌握和使用在线客服及相关业务系统，要求能同时在线受理多名客户的业务请求，包括银行卡业务咨询、查询及相关业务的操作处理;
2、定期接受业务培训
根据公司发展及业务需要，自愿定期或非定期接受境外分行及公司内部安排的各项培训，参加公司因业务要求而安排的业务考核和测试;
3、风险防范
不断加强业务知识学习和风险点的掌握，提高风险防范的意识，严格按照公司各项风险防范及内控要求操作;
4、应急处理
做好突发事件应急处理，对于紧急事件能够有较高的敏感度，做到及时处理、及时上报。
5、多渠道服务
透过各沟通平台处理客户查询服务，主要为在线服务、及为各类查询如内呼电话等提供业务咨询;

Major Responsibilities
1. Receiving and handling customers' requests
To provide customer service for all overseas branches; to understand well and use the customer service and related business systems; to be able to handle multiple customers’ requests at the same time, including bank card business enquiries and the relevant business operation;
2. Receiving regular business training
Based on corporate development and business needs, to receive regular or special training arranged internally or by overseas branches on a voluntary basis, and take part in assessments and tests organised by the company as per business requirements;
3. Risk prevention
To continuously strengthen business knowledge and understanding on potential risk, to develop a better awareness on risk prevention and to operate business in strict accordance with the various risk prevention and internal control requirements;
4. Contingency response
To respond to emergency cases properly, to be more sensitive to emergency incidents and to handle and report such incidents in a timely manner.
5、MultiMedia Service
Handle customers online enquiries and respond to customer's requests from incoming calls and other channels

任職资格要求:

• 具备中七以上学历F.7 graduate or above
• 有至少 1-2 年在客戶服務和/或電話服務中心的工作經驗;
• 精通中英文打字，每分鐘平均40字或以上;

Minimum 1-2 years' solid experience in customer services and/or call centre ,Good typing skill in Chinese and English, average speed 40 wpm

We will offer an attractive remuneration package to the qualified candidate. Please email your resume to us with your expected salary per annum and contact telephone number to HR@card.icbc.com.cn

All applicants will be treated with strict confidence.

工銀信用卡中心(國際)是中國工商銀行總行設在香港的一個專門為全球工商銀行海外分行、子行(大陸除外)提供銀行卡(信用卡、借記卡、預付卡)服務，及中、後台集中運營、風險及營銷方面的管理與支持部門。我們誠邀您的加入。

ICBC Credit Card Centre (Int'l) is a Department of ICBC Head Office located in Hong Kong, we will make efforts to support all overseas subsidiaries to develop our ICBC card (credit card, debit card, prepaid card) and business in the world (exclude china), we would like to invite qualified professionals to join us.