General Summary:

The Customer Service Specialist is primarily responsible for providing the first level of technical support for products and services.  This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.

Principal Duties and Responsibilities:

• Analyze customer’s issues and questions, including inoperability or inaccessibility of a system, module or function. 
• Track customer reported problems following ticketing procedures.
• Effectively work with NOC, and 2nd level support groups as needed for ticket resolution.

Job Requirements:

• BA/BS Degree or equivalent work experience
• PC experience in a Windows operating environment with strong typing ability
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred
• Excellent interpersonal, verbal, and written communications
• Minimum of 2 years of customer service experience
• Good command in Mandarin and English

We offer excellent career development opportunities to right candidates, interested parties please send detailed CV with salary expectation to join.hongkong@syniverse.com

Syniverse makes mobile work for more than 900 mobile operators, cable and Internet providers, and enterprises in over 160 countries. With unmatched expertise and more than 20 years simplifying the complexities of roaming, messaging and networking, Syniverse serves as the force at the center of the mobile communications universe, keeping people connected today and forging new connections for tomorrow. Nobody knows mobile like Syniverse. For more information, visit www.syniverse.com, follow Syniverse on Twitter or find Syniverse on Facebook.