The Operations team of Tourico Holidays, Inc is looking for a self-motivated, driven experienced manger to oversee a fast paced call center environment in our Honk Kong office. The successful candidate will be highly organized and have the ability to motivate and develop a team. Essential Job Responsibilities:

• Responsible for aiding the Director team for direction and vision of the departments based on situational feedback
• Recruiting, Payroll, scheduling, training, annual performance reviews
• Generate reports (daily, weekly and monthly)
• Responsible for daily KPI's, statistics, coaching, feedback, recognition and accountability of the staff
• Monitoring phone calls and emails and distributes workload daily
• Monitor queues to ensure turn times are met and calls are answered according to procedure
• Communicate effectively with superiors, peers and subordinates
• Responsible for development and accountability of Sr./lead Agents/Supervisors
• Track and monitor the teams progress as well as oversee workflow and workloads
•  Work closely with other departments to create, implement and maintain department procedures
• Maintaining a high-level relationships with all internal departments
• Ability to analyze a problem and recommend a solution in line with the business requirements Strong verbal and written communication skills
• Passion for travel

Requirements include:

• Intermediate Windows/Microsoft programs
• GDS system experience preferred (or Amadeus, Galileo)
• 2 years of travel agency or hospitality industry customer service experience preferred
• 2 years of supervisory/management experience
• Accounting experience preferred
• Experience working in a call center preferred
• English, both spoken and written
• Second language a plus

*We operate a 24/7 call center. Candidates must be willing to work a flexible schedule to include nights, weekends, and holidays.

Please complete the standard application form by clicking the Apply Now button.

You can also attach your tailored CV and Cover letter with your current and expected salary which we will use to review applications

Personal data collected will be used for recruitment purpose only.

Who we are:

Tourico Holidays Hong Kong Limited is a marketing company for one of the most distinctive and expansive travel distribution companies in the world.

What we do:

Tourico Holidays is an online travel wholesaler, providing marketing inventory of hotels, cruises and flights for travel agencies and individual guests globally throughout the world. The company's core asset is its worldwide merchant hotel network, now exceeding 17,000 individual properties throughout the United States, Europe, South America and Asia. Our main websites are www.lastminutetravel.com , www.easyclicktravel.com ,  www.touricoholidays.com, www.travelholdings.com

Tourico Holidays provides marketing services to Tour Operators and online retailers in Asia.

Why we are unique:

• We own our own technology (Travel Global Systems, based in Tel Aviv)
• We are a travel solution for everyone. “From anywhere to everywhere.”
• We are able to not only change, but to thrive as the travel industry evolves
• We create successful professionals out of employees who grasp the opportunity and who contribute to the companies growth