Responsibilities

• Act as a shift leader of front desk and duty manager of the hotel;
• Supervise the front desk to provide quality services, provide on the job training to guest services officers and handle guests’ enquiries and complaints;
• Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
• To carry out all check-in and check-out procedures in an effective and efficient way;
• To greet hotel guests and answer guest enquiries
• To handle guest reservation & confirmation

Requirements:

• At least 2-3 years experience in the role of Front Desk Supervisor, Assistant Manager or Reception Manager;
• Diploma holder or above in Hospitality Management or related disciplines is mostly preferred;
• Possession of good leadership, presentation and organizational skills;
• Mature, detail-minded, people oriented with excellent interpersonal skill;
• Good communication skill in both English and Chinese;
• Shift duty is required;
• Immediate available is preferred;

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