• Supervise the daily operations of the Guest Services team and monitor call volume and status
• Adhere to operating policies and procedures for handling incoming calls, fulfilling guests’ requests and maintaining guest profiles
• Be familiar with the operating system, identify systems errors and inform the manager
• Address guests’ requests and handle escalated customer enquiries and feedbacks promptly and to their satisfaction
• Schedule rosters and breaks and ensure manpower meets demands
• Minimum 2 years of guest service agent experience in a five-star hotel
• Stationed in Macau

To apply, please click "Apply Now" or visit wynncareersmacau.com

For enquiries, please contact us at (853) 8986 2222 during office hours

From Monday to Friday between 9:00am and 7:00pm

Sophisticated, luxurious and committed to outstanding service: These are the standards that position Wynn Resorts as the pinnacle in global hospitality. Wynn Macau’s record number of awards is unsurpassed, while Wynn Palace Cotai raises the bar in upscale accommodations and amenities. A career at these prestigious resorts nurtures pride and professional growth.

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