Job Description   

To deal with and resolve complex IT problems for our clients within desktop and office applications.

• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Analysing call logs to spot trends and underlying issues
• To plan and schedule daily workload and seek advice and guidance for more complex resolution of IT problems.
• To draft clear and concise case notes and technical documentation.
• To understand customer requirements, and able to clarify what is required and to follow-up with basic action plans.
• To keep the customer and the team updated of progress and problem resolution using verbal and written communications.
• Ensure availability, maintain and development of core systems in an Active Directory environment, based on Microsoft Technology.
• Support local users, across the allocated region, in all infrastructure related topics such as AD, Exchange, LAN, WAN and remote access.
• Ensure the defined Service Level agreements are met and the availability of IT systems are optimised.
• To have an awareness of various protocols, and the application of procedures such as ISO and NPI, client server environments and some architecture knowledge.
• Knowledge of financial organisation IT environments is an advantage.
• Language: Good English, Cantonese and Mandarin

Location and salary 

• Working Location: Wanchai
• Monthly Salary: negotiate

Interested parties please send in your resume and expected salary by “Apply now”

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