Responsibilities:

As part of a contact centre team, provide outstanding service to intermediaries and customers through Bancassurance, Agency and IFA channels:

• Handle internal and external customers’ enquiries via telephone, e-mail and correspondence (including walk-in customers)
• Handle outbound calls to customers for welcome call and other post sales call activities
• Provide support to operation team which includes recommendation and service quality improvement
  
  

Requirements:

• University graduate or Tertiary educated in any discipline
• IIQE qualification papers 1, 3, 5
• Related customer service or call centre experience, preferably gained from insurance or financial industry
• Customer focused and result oriented with attention to details
• Proficiency in Microsoft applications
• Good command of both written and spoken English, Cantonese & Mandarin
• Fresh graduates will also be considered
  
  

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidence. Unsuccessful applications will be destroyed after 6 months.