POSITION SUMMARY

· Daily communication with the customers by fax, email and telephone.

· Produce/write a correct and precise information based on SOP.

· Coordinate with Ops/Sales/Overseas to execute the shipment as per SOP’s

requirements.

·

· Report/Client system is needed to update when required.

· Be ready for special ad hoc project when necessary.

PRINCIPLE DUTIES, RESPONSIBILITIES, AND EXPECTATIONS

· Respond to the external/internal customers within timeframe set once receiving enquiries

through email, telephone, fax.

· Be responsible for being as an ownership of specific account once assigned by his/her

supervisor starting point of contact with the customer till getting PD information from

overseas office.

· Customer satisfaction is our CS core value to serve every kind of the customer.

· Pro-active communication with customers are necessary to enhance world class

customer service.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

Skill/Knowledge:

· Communicate with parties concerned effectively.

· Familiar with computer software application

· Familiar with office routine and administrative affairs

· Capable of handling correspondence independently

· Good knowledge of written English & spoken Mandarin

Academic:

· Form 7 or above

· Minimum 2 year working experience

Attribute:

· Reliable

· Organized

· Hard working

WORKING CONDITIONS

· The office working environment is generally favorable. Lighting and temperature are

adequate, and there are no hazardous or unpleasant conditions caused by noise, dust,

etc. Work is generally performed within an office environment, with standard office

equipment available

We offer attractive remuneration and benefits including, 5.5 days work per week (Alternative Saturday), annual leave, discretionary bonus, medical & dental scheme and 13th payroll. Our office located in Diamond Hill.