Main Principal Duties and Responsibilities:

The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.

Credit Collection & Allocations Activities within Resolutions & Processing Department:

Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate and relevant to the associated responsibilities.

Daily allocation of receipts for assigned clients, including clearing of unallocated positions.

Chasing client debt using phone calls and e-mails where required on a partner basis.

Managing clients’ debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards; escalating unresolved problems to Lead/Manager as appropriate.

Responding to clients’ requests for information updates in line with above.

Responding to account handler queries, particularly for the completion of monthly bank statements with regards to unallocated cash positions.

Developing and owning key relationships with the payments departments of other GSM operators or Financial Clearing House to ensure timely and accurate payments to our clients for key debt positions. Specifically support and influence these relations in the region of operator or Financial Clearing House.

Financial Client Support Activities within Client Services Department:

Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate and relevant to the associated responsibilities.

Running, checking and sending of reports or due service information to the client.

Allocation of issues and escalation to Client Services Manager if required.

Dealing with e-mails sent to the client public folders.

Act as second support to an assigned individual. Responsible for managing their clients during any absence.

Manual trade requests, funding Validation and follow up till completion.

Regular customer reviews and conducting conference call, video conference and attending site visits.

Requests for information related to the client from internal colleagues.

Requests for information to the client.  

Job Requirements:

Degree (financial / economics studies) or Accounting qualification.

This job is entry level with 1-2 years relevant job experience.

Able to work independently without the need of supervision, being self-sufficient.

Having a sense of responsibility and providing excellent customer focus.

Demonstrated ability to apply somewhat diversified procedures to similar situations, paying close attention to detail with excellent accuracy skills.

In depth knowledge of regulations and processes for all functions.

Able to think creatively to solve problems on own initiative with the confidence to follow them through to completion.

Providing mentoring / on the job training to colleagues.

Excellent team member leading by example and excels at what they do.

Excellent communication skills both written and oral.

Strong organizational skills.

Ability to work, report and communicate effectively across various timezones and locations of teams and partners/clients involved. Global mindset for support.

Excellent mathematical and Excel user skills.

Good knowledge of Word and PowerPoint.

** Fresh graduate will also be considered **

Syniverse makes mobile work for more than 900 mobile operators, cable and Internet providers, and enterprises in over 160 countries. With unmatched expertise and more than 20 years simplifying the complexities of roaming, messaging and networking, Syniverse serves as the force at the center of the mobile communications universe, keeping people connected today and forging new connections for tomorrow. Nobody knows mobile like Syniverse. For more information, visit www.syniverse.com, follow Syniverse on Twitter or find Syniverse on Facebook.